China upholstered furniture manufacturer for OEM/ODM, hospitality projects, and wholesale.
Neveitalia Furniture
Factory-direct upholstered furniture OEM/ODM and hospitality project support.
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Living Room
Bedroom & Dining
Home / After-Sales Support
Our responsibility does not end at the port. Neveitalia provides structured warranty coverage, rapid spare parts dispatch, and dedicated account support for every wholesale order.
Clear coverage terms so you can confidently sell to your end customers. All warranty claims are handled directly by your account manager – no third-party call centers.
A structured 4-step resolution workflow ensures every claim is handled fairly and quickly.
Email your account manager with photos/video, PO number, and item codes. Include a brief description of the issue and quantity affected. We acknowledge within 24 hours.
Our QC team reviews evidence within 48 hours. For complex cases we may request additional images or a short video call. You receive a written assessment with root-cause analysis.
Depending on severity: free replacement parts shipped express, partial credit on next order, or full piece replacement added to your next container. We propose the fastest resolution.
After resolution, we confirm the fix meets your expectations and log the issue in our production system. Recurring issues trigger a corrective action in the relevant production line.
We maintain inventory of common replacement parts so repairs do not require a full container order. Parts ship via DHL/FedEx express within 3-5 business days.
Keep your showroom and service team stocked without waiting for a full production run.
Pre-sewn replacement covers for seat cushions, back cushions, and arm panels in your original fabric.
Wooden tapered legs, metal hairpin legs, glides, and all mounting hardware from your original order.
Recliner mechanisms, gas-lift cylinders, sleeper frames, and CNC-cut foam replacements.
Quick answers about warranty claims, spare parts ordering, and ongoing support.
Assessment takes 48 hours from receiving your evidence. Spare parts ship within 3-5 business days via express courier. Full piece replacements are added to your next scheduled container to avoid standalone freight costs.
No. International return shipping is impractical for furniture. Photo/video evidence is sufficient for assessment. In rare cases we may request a small fabric or foam sample for lab testing.
Yes. We ship spare parts via DHL, FedEx, or air cargo with no minimum container requirement. Parts orders are invoiced separately and typically arrive within 5-10 days worldwide.
Contact us anyway. While transit damage claims require 7-day documentation, manufacturing defects are covered under warranty regardless of discovery date (within the 2-year period).
Yes. We supply printable care cards in English (or your language) with every order. These cover fabric cleaning codes, weight limits, mechanism operation, and general maintenance tips.
